The TTL implementation team
TTL Automotive is a talented team of people that bring out the best in others. Our solutions are imaginative and built upon many years of combined automotive-industry experience and delivered with enthusiasm and passion.
Mike Budny
Managing Director
Mike Budny started TTL 15 years ago, self-employed at first, going Limited in 1996. He came from an automotive industry background with sales, business and general management experience and a proven ability to turn sluggish sales into impressive figures as well as an instinct for motivating people. In the company’s early days sales and management training were the predominant interests, followed by project work, fleet and business sales programmes – and an astutely appointed staff. By 2000 the client and services portfolio had enlarged considerably, tempting luxury car makers to join the established mid to high volume manufacturers who recognised the correlation between TTL input and their business output. Steady growth in turnover, matched annually by a growing customer base, show TTL is thriving. As MD he is committed to the ‘ can do’ attitude and fulfilment of clients’ expectations. His talent for bringing out the talent in others promotes effective practice, project management and a diverse and innovative range of products and services.
Nic Garwood
Aftersales Director
Aftersales projects require a particular and dedicated approach, finely tuned to the requirements of each client. Nic Garwood has acquired such skills in a career committed to the auto industry since leaving school, taking him from mechanical engineer, through customer relations correspondent to aftersales zone manager with a manufacturer and then dealer service management, attaining a degree in retail automotive management at Loughborough University. Ten years ago he joined TTL, initially as one of a team working on enhanced aftersales process and customer satisfaction in a major manufacturer’s dealer network. He then became Aftersales Programmes Manager with responsibility for the aftersales elements applicable to all TTL teams. This includes in-dealer and training, liaising with other team leaders and a range of clients, as well as managing employees and associates, his involvement extending to guidance and monitoring support, setting of realistic objectives and giving constructive feedback on performance throughout. His team’s in-dealer work with a number of major manufacturers has shown significant benefits in business performance. Nic is now Aftersales Director, with operational and strategic responsibility for all Aftersales Projects.
Alex Underwood
Operations Director
Alex has worked in the automotive industry throughout his career, gaining insight into various aspects of the business as an employee of vehicle manufacturers, large automotive retail plc’s and independent dealerships. Ten years with a leading European manufacturer presented opportunities in the UK and Europe to further his analytical, managerial and leadership skills and move in to more senior roles and more challenging responsibilities. En route, he honed his natural people skills, which have since been most effectively employed at TTL, as the focus of his work for the last 11 years has been in performance management and people development. Approachable, calm and conscientious, he is a firm believer in the quality of the company’s people and products. He applauds team spirit, recognises the value of individual contributions and exemplifies that leaders don’t always need to be at the front.
Kris Chamberlain
Client Services and Office Manager
Kris Chamberlain has worked at the hub of TTL for 12 years, as she runs the head office in Stokenchurch, Bucks, and provides support for the 25 staff based here. She also heads the team of five who are responsible for producing all TTL client training, sales and promotional materials. High standards of accuracy and attention are demanded throughout, requiring a sharp eye and clear focus using a variety of software packages. Strict adherence to clients’ individual and specific templates, style and format guidelines is crucial, from collecting course material to proofreading and meeting some pretty tight deadlines. Kris is ideally equipped for her role as it harnesses her particular skills and experience. Business studies qualifications after school led to secretarial work, then on to the printing industry as a computerised typesetting trainer, which she followed with managerial roles in the IT industry.
Anna D'Souza
Head of Finance and Services
Anna D’Souza, a Fellow of the Chartered Institute of Certified Accountants, has been company accountant with TTL for over nine years. In that time her role has evolved considerably, warranting the recent change of title to reflect the broader span of her responsibilities, which encompass all aspects of financial and management accounts, payroll for both UK and European employees and dealing with relevant accounts-related outside agencies. Day to day financial flow is part of her remit, as she supervises the accounts office, where support staff attend to sales and purchase ledgers, employees’ expenses, client services and the implementation of company health and safety policies. Reporting directly to the Board, Anna is in charge of monitoring company overheads, ensuring costs remain within budget and the preparation of monthly management accounts.
Jo Green
Business Development Manager
As business development manager, Jo Green’s brief is to explore business opportunities in every area the company covers. She’s the one who offers the metaphorical introductory handshake to vehicle manufacturers who have the potential to benefit from any aspect of the TTL spectrum, be it outsourcing sales teams, in-dealer performance improvement, classroom training or specialist projects. Success in business to business sales has dominated her career, although she trained as an accountant, and when she joined TTL in 2004, she already had considerable experience in the automotive world, having developed the fleets of a number of blue chip companies and, in contrast, run a dealership business centre. Within a year of promotion to her current position, she had added new business from GMAC, Nissan and SsangYong. Another year on, she has added new business from Skoda and Chevrolet whilst combining her pursuit of new opportunities with a commitment to strengthen links with existing customers and increase TTL’s value to their business.
Paul Guiver
Fleet Team Project Manager
TTL has a long association with the Renault-Nissan Alliance and Paul’s work with TTL has been largely connected to these Brands. His previous experience in the sales environment, mainly with fleet and prestige brands, stood him in good stead as an Area Fleet Manager for Renault UK when he joined TTL in February 2002. In 2008 Paul was promoted to Programme Manager for the Renault Business Sales Team, a role in which he was responsible for a team of 16 area managers. Paul took over the management of European projects for TTL in 2010 and now heads up the Nissan Fleet Programmes for Eastern Europe and the Nordics, as well as having responsibility for the Infiniti Europe account. Paul has also worked on some individual projects for TTL in the UK including specialist programmes with Renault Pro+ and Fiat Unetversity and is frequently involved in recruiting for internal and Manufacturer roles.
Steve Higgins
Fleet Team Project Manager
Steve joined the automotive industry in 1983 and has been involved in sales marketing and business development both in dealerships and with three manufacturers. Steve joined TTL in 2001 and has been involved with fleet and business sales with Renault since then. In 2009, Steve was promoted to his current position, with responsibility for a team of 6 AMBSs. His team have been set several stretching challenges over the years and have successfully achieved all of them. Their value was acknowledged when Renault UK’s senior management and directors insisted they were retained to roll out the new ‘Defipro’ strategy, despite being the only outsourced team in Europe. Steve has a wealth of diverse industry experience which, coupled with his calm, rational approach, has led to the success of his programme.
Simon Hubbard
Fleet Team Project Manager
Simon is responsible for a team of 17 people selling FIAT Group products direct to the fleet market, and through the development of the FIAT and Alfa Romeo dealer network. His work with the team selling FIAT van products has been such that the department has expanded to set up an equivalent team aiming to accomplish the same success selling cars. After 20 years in the industry, mostly dealer based, Simon has significant experience in fleet and general sales management. His first role with TTL nine years ago was as a business centre consultant for Renault, developed to utilise his fleet expertise. He also coached and developed the dealer network and organised a sales improvement programme that boosted CSI scores significantly and quickly. He has also managed projects for recruitment (Honda People), performance improvement (Saab) and a telephone appointment making platform before taking on his current role.